FAQ
Products & Prints
What makes your prints different?
Every print starts as a real, photographed flower or animal pattern — not an illustration. We photograph the actual specimen and carry that exact pattern onto fabric, so what you're wearing is as close to the real thing as printed cloth allows.
What are your pieces made of?
Our leggings and crop tops are made from four-way stretch polyester-elastane blends (specific composition varies by product — check each product page for exact details), designed for both activewear and everyday wear.
Sizing & Fit
How do I find my size?
Each product page includes a size guide with measurements. Please check it carefully before ordering — since every piece is made to order specifically for you, we're unable to offer exchanges for incorrect size selection.
Do your leggings run true to size?
Our four-way stretch fabric is designed to move with you, but sizing can vary slightly between styles. Always check the specific size chart on the product page before ordering.
Shipping & Delivery
Do you ship worldwide?
Yes — we ship to customers all over the world, completely free. EU orders ship from within the EU with no customs fees or import duties at delivery. For customers outside the EU, local import duties may apply depending on your country.
How long does production and shipping take?
Each piece is made to order. Once it ships, estimated delivery is 8-10 business days within Europe, 9-12 business days for North America, and longer for other regions — see our Shipping Policy for full details by region. You'll receive a tracking link by email as soon as your order ships.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number and link. You can also reach out to us directly with your order number for an update.
Returns, Exchanges & Quality Issues
Can I return or exchange an item?
Since every piece is made to order specifically for you, we're not able to accept returns or exchanges for change of mind or incorrect size selection. Please check the size guide on each product page carefully before ordering.
What if my item arrives damaged, defective, or misprinted?
Contact us within 30 days of delivery at thecatchofnature@gmail.com with a clear photo of the issue. Once your claim is approved, we'll email you a prepaid return label at no cost — the item must be unworn, unwashed, and in its original condition. There are no restocking fees. Once we receive the returned item, your refund is processed within 10 days.
What if my package is lost in transit?
Please report it within 30 days of the estimated delivery date so we can investigate.
Do you offer a warranty?
Yes — all our products come with a 2-year EU warranty covering manufacturing defects, in line with EU consumer protection standards.
Care Instructions
How do I wash my leggings/crop top?
Machine wash cold with like colors, and avoid high heat when drying to protect the print and fabric elasticity. Avoid contact with rough surfaces, which can pull fibers and damage the fabric over time.
Orders & Payment
What payment methods do you accept?
We accept all major payment methods available at checkout, processed securely through Shopify.
Can I change or cancel my order after placing it?
Since each item is made to order, please contact us as soon as possible after placing your order — we can only make changes before production begins.
Still Have Questions?
Reach out to us at thecatchofnature@gmail.com and we'll get back to you.